Office Professional Certificate (OPC)



This program targets general office personnel and includes six courses focusing on the knowledge and skills needed by office professionals. Certificate awarded upon completion of curriculum.



Some of the courses require a registration fee. You can expect to invest $575 in earning this certificate.

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This interactive seminar will help you build strong business relationships with associates inside and outside your office or department and with customers. It will help you make a positive first impression and provide techniques to continue being positive and professional in daily work activities. The seminar will show you how to meet and greet others, perform appropriately in the work environment and use technology effectively. In addition, you will learn how to communicate with others in a positive manner when challenging situations arise inside the office and with other departments and customers. Classroom/$75
Writing is part of most people's daily workload. Successful writers create effective email messages, memos and letters that help others gain knowledge or perform desired tasks. This class will help you to understand workplace communication, improve your writing process, and create documents that meet reader needs. Steps to writing sentences with impact, effective transitional phrases, principles of good email and memo writing, and how to structure different types of business letters are highlights of this course. Classroom/$75
What Did You Say? This course is designed to improve interpersonal communications with all people. Utilizing the DiSC Profile as a foundation for discussion, participants will have an opportunity to identify their dominant personality style and the way it translates into their communication style. Additionally, this course provides participants with a reality-based definition of good communication. Classroom/$150
We’ll look at some of the exceptional models of customer service in the corporate world and answer some significant questions like: What does it take to raise the level of Customer Service at Georgia State for Internal (faculty and staff) and External (students and visitors) Customers? Attendees will be challenged to determine their own customer service vision and then to deliver on this vision. This class meets the mandatory state compliance initiative for customer service training for State of Georgia employees. Classroom/No Registration Fee
Get 21st century ideas to age-old time management challenges. Attend this program and get a fresh perspective on time and self-management. You’ll transform your work day when you learn how to: manage your energy cycles, build a producer’s mindset, determine goals for daily production, manage multiple priorities, and prioritize for the most vital and urgent tasks. In addition, you’ll learn how to choose a time management tool that works for you instead of you working for the tool. Once you internalize these principles, you’ll become a master at managing the chaos, bedlam, and pandemonium that surrounds you on a daily basis. Classroom/$75
This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand the sources of the conflict and uncover difficult people’s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards a mutually beneficial solution.Classroom/$150