Provides professional and leadership development opportunities for employees at all levels.
Basic supervisory skills are indispensable if you want to get things done through other people. Supervision involves far more than "telling people what to do." In this course you will enjoy the opportunity to confidentially assess your current supervisory skills. The course is then designed to help you increase your effectiveness in each of these skill areas. Learn the behaviors that every employee expects from a leader they are willing to follow. Discover how to plan and prioritize your work. Experience how to teach new employees the skills they need to succeed. Learn how to coach your employees to perform even more effectively. This course will focus on giving you practical solutions to the common problems faced by supervisors in today's workplace.
This 1.5 hour workshop will teach employees to address: the connection between low morale and interpersonal/ intrapersonal conflict; ways in which morale influences the work environment; strategies to address morale-based conflict; and tips for keeping employees motivated.
This interactive course will help you build strong business relationships with associates inside and outside your office or department and with customers. It will help you make a positive first impression and provide techniques to continue being positive and professional in daily work activities. The course will show you how to meet and greet others, perform appropriately in the work environment and use technology effectively. In addition, you will learn how to communicate with others in a positive manner when challenging situations arise inside the office and with other departments and customers.
Writing letters and memos are part of most people's daily workload. This class will help you to better understand the writing process, overcome the occasional writer's block, and organize your information by using a specific method of development. Steps to writing sentences with impact, effective transitional phrases, principles of good memo writing, and how to structure different types of business letters are highlights of this course.
Coaching is fast becoming a competency that leaders and managers must have. This course covers a 5-step basic model in coaching. We address: Why Coaching, How to Create Trust, How to Coach, and Competencies that make a good coach like listening, questioning and providing feedback. We address two styles of coaching and the differences in using them in Performance and Career Coaching. The course has opportunities for you to practice…so bring examples with you that you would like to work on.
This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand sources of the conflict and uncover difficult people’s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards mutually beneficial solutions.
The Executive Leadership Academy for Women (ELAW) is designed to provide professional development for Georgia State University’s junior and senior leaders. The goal of this program is:
- To provide the skills necessary to help advance female staff into senior leadership positions.
Qualified applicants will meet the following:
- Hold the position of Assistant Director (or equivalent) or higher
- Have at least one year of full-time service with Georgia State University
- Demonstrate high performance in professional experience
- Considered a “high potential” applicant for future advancement
Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient (EQ). Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others and can help you make better decisions and develop better relationships.
This course explores the power of emotions and the concept of emotional intelligence. It also discusses emotional intelligence competencies in areas of self-awareness, self-management, empathy, and relationship management.
This interactive course will teach you the essentials of the leadership process and help you earn respect as a trusted leader. It shows you how to master the five roles of a leader: role model, visionary, motivator, coach and change agent. It builds your skills in setting the example, the agenda, the direction, and the expectations for others to follow. It deepens your skills in engaging, influencing, and inspiring others to follow your lead and do their best. It strengthens your ability to delegate, coach, and hold others accountable for improved performance. It will help you build a unified team of committed high-performing colleagues.
What Did You Say? This course is designed to improve interpersonal communications with all people. Utilizing the DiSC Profile as a foundation for discussion, participants will have an opportunity to identify their dominant personality style and the way it translates into their communication style. Additionally, this course provides participants with a reality-based definition of good communication.
Get 21st century ideas to age-old time management challenges. Attend this course and get a fresh perspective on time and self-management. You’ll transform your work day when you learn how to: manage your energy cycles, build a producer’s mindset, determine goals for daily production, manage multiple priorities, and prioritize for the most vital and urgent tasks. In addition, you’ll learn how to choose a time management tool that works for you instead of you working for the tool. Once you internalize these principles, you’ll become a master at managing the chaos, bedlam, and pandemonium that surrounds you on a daily basis.