First-Line Supervisors Certificate (FLSC)



This certificate provides the knowledge and skills necessary to operate successfully as a GSU supervisor. Ideal candidates are current supervisors wishing to improve their skillset, newly promoted supervisors, or someone preparing to complete for a supervisory position.


Program Content

Competencies for this certificate were identified through a review of GSU’s strategic plan, discussions with aspirational universities, the Staff Development and Advancement Committee, online research, the University System of Georgia Board of Regents Leadership Competency model, the 2011 GSU Staff Survey, and input from the 2012 ELAW cohort.

The certificate program consists of eight courses (six core courses and two electives). Courses are delivered via both classroom (instructor-led training – ILT) and online ( Coursework must be completed within a two-year window.


Some of the courses require a registration fee. Depending on your course selection, you can expect to invest between $300 and $500.

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Core Courses (must complete all)

Raise your game! Critical Thinking facilitates breaking down arguments into their constituent parts and clarifying what evidence lends support to what conclusion. This is the first step towards one’s critical engagement with ideas. Critical Thinking also helps you clearly articulate arguments of your own. The ability to present a coherent and persuasive case for a position is a major asset to anyone. Critical Thinking enables you to think independently, make better decisions, solve problems systematically, and think more creatively. With Critical Thinking in your toolkit, you will be able to detect inconsistencies and common mistakes in reason, recognize your own assumptions and biases, identify the importance and relevance of various ideas, and reach well-reasoned conclusions and solutions. Classroom/$50
This 3-hour interactive workshop is a follow-up course to Managing Yourself in a Diverse Workplace. This workshop focuses on those who manage others. It explores such cultural characteristics as those above the surface as well as those that are hidden or below. It addresses perceptions that often misinform the reality that sometimes leads to biases and prejudice. Further, this workshop facilitates participants’ clarification of those diversity competencies needed to manage others more effectively in a diverse and global workplace. Classroom/No Registration Fee
This session details strategies to promote positive employee relations and Georgia State's progressive disciplinary process. It identifies ways to motivate employees. It provides modeling and practice in how to hold discussions with staff members about unacceptable performance when coaching and feedback have failed to correct performance. The group will also discuss procedures for documentation and handling emotions under pressure. Classroom/No Registration Fee
A supervisor’s success is essentially measured by how well they get work done through others. This basic management seminar will help lay the foundation for a supervisory and management career. It will provide the essential tools needed to make a successful transition into the supervisory role. This course explores the ingredients of motivation and leadership. It provides guidance on how to delegate to get things done and get things done right. It teaches each participant how to give both positive and corrective feedback in order to get the results you need. You will leave with an action plan for continued skill development and growth. Classroom/$150
Managers have the dual tasks of evaluating performance of supervisors as well as reviewing evaluations prepared by supervisors. In both situations, managers must ensure that performance evaluations are fair, job-related, and absent discriminatory content and impact. Even more challenging, managers must ensure that performance appraisals meet legal guidelines, as well as maintaining employee morale and productivity. This session reviews such topics as avoiding discrimination in performance evaluations and in the evaluation process, evaluating a diverse workforce, setting goals and objectives, improving performance appraisals and the role of managers in the review process. Classroom/No Registration Fee
“What Did You Say?" This course is designed to improve interpersonal communications with all people. Utilizing the DiSC Profile as a foundation for discussion, participants will have an opportunity to identify their dominant personality style, and the way it translates into their communication style. Additionally, this course provides participants with a reality-based definition of good communication. Classroom/$150

Electives (must complete two)

Get 21st century ideas to age-old time management challenges. Attend this course and get a fresh perspective on time and self-management. You’ll transform your work day when you learn how to: manage your energy cycles, build a producer’s mindset, determine goals for daily production, manage multiple priorities, and prioritize for the most vital and urgent tasks. In addition, you’ll learn how to choose a time management tool that works for you instead of you working for the tool. Once you internalize these principles, you’ll become a master at managing the chaos, bedlam, and pandemonium that surrounds you on a daily basis.Classroom/$75
This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand sources of the conflict and uncover difficult people’s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards mutually beneficial solutions. Classroom/$150
So you refer to a co-worker as “dear,” “babe, “and “darling” or inquire about their sexual identity...what is the big deal? Can your behavior in the workplace be defined as sexually harassing? Learn more about the definition of sexual harassment, appropriate and inappropriate behavior in the workplace, and the University's policy on Conflict of Interest in Amorous Relationships. Classroom/No Registration Fee
The course reveals what delegation can do for you and your team and introduces a four-phase model to delegate tasks and manage projects large and small. The phases include evaluating the task, handing the task over, supporting task completion, and closing the task. In between, learn how to pick the right level of autonomy for each task and the best ways to avoid micromanagement. Online (
Upon completion of this course, you will understand: the wide range of behaviors that may constitute discrimination and harassment; that free speech rights don’t apply in the workplace; what constitutes a tangible employment action; and that everyone has a right to work in an environment free from discrimination and harassment. Classroom/No Registration Fee
This course outlines the four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Recognizing that ambiguity is a part of any decision-making process, the instructor covers the four types of ambiguity you'll face so that you can recognize what you don't know in order to reduce risk and plan for contingencies. He also presents techniques for involving stakeholders in the decision-making process and explains how to use a RACI (responsible, accountable, consulted, and informed) matrix. Applying these major concepts will help you make better decisions faster, incur less risk, and gain more support for your decisions. Online/No Registration Fee (online)